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Payment and logistics

mozomall ("we" )  the operator of (https://mozomall.com/) ("Website").

 

By placing an order through this Website you will be agreeing to the terms

 

below. These are provided to ensure both parties are aware of and agree upon

 

this arrangement to mutually protect and set expectations on our service.

 

 

1. General

 

Subject to stock availability. We try to maintain accurate stock counts on our

 

website but from time-to-time there may be a stock discrepancy and we will not

 

be able to fulfill all your items at time of purchase. In this instance, we will

 

fulfill the available products to you, and contact you about whether you would

 

prefer to await restocking of the backordered item or if you would prefer for us

 

to process a refund.

 

 

2. Shipping Costs

 

Shipping costs are calculated during checkout based on weight, dimensions and

 

destination of the items in the order. Payment for shipping will be collected

 

with the purchase.

 

This price will be the final price for shipping cost to the customer.

 

 

3. Returns

 

3.1 Return Due To Change Of Mind

 

mozomall will happily accept returns due to change of mind as long as a request

 

to return is received by us within 5 days of receipt of item and are returned to

 

us in original packaging, unused and in resellable condition.

 

Return shipping will be paid at the customers expense and will be required to

 

arrange their own shipping.

 

Once returns are received and accepted, refunds will be processed to store

 

credit for a future purchase. We will notify you once this has been completed

 

through email.

 

(mozomall) will refund the value of the goods returned but will NOT refund the

 

value of any shipping paid.

 

 

3.2 Warranty Returns

 

mozomall will happily honor any valid warranty claims, provided a claim is

 

submitted within 90 days of receipt of items.

 

Customers will be required to pre-pay the return shipping, however we will

 

reimburse you upon successful warranty claim.

 

Upon return receipt of items for warranty claim, you can expect mozomall to

 

process your warranty claim within 7 days.

 

Once warranty claim is confirmed, you will receive the choice of:

 

(a) refund to your payment method

 

(b) a refund in store credit

 

(c) a replacement item sent to you (if stock is available)

 

 

4. Delivery Terms

 

4.1 Transit Time Domestically

 

In general, domestic shipments are in transit for 2 - 7 days

 

 

4.2 Transit time Internationally

 

Generally, orders shipped internationally are in transit for 4 - 22 days. This

 

varies greatly depending on the courier you have selected. We are able to offer

 

a more specific estimate when you are choosing your courier at checkout.

 

 

4.3 Dispatch Time

 

Orders are usually dispatched within 2 business days of payment of order

 

Our warehouse operates on Monday - Friday during standard business hours, except

 

on national holidays at which time the warehouse will be closed. In these

 

instances, we take steps to ensure shipment delays will be kept to a minimum.

 

 

4.4 Change Of Delivery Address

 

For change of delivery address requests, we are able to change the address at

 

any time before the order has been dispatched.

 

 

4.5 P.O. Box Shipping

 

mozomall will ship to P.O. box addresses using postal services only. We are

 

unable to offer couriers services to these locations.

 

 

4.6 Military Address Shipping

 

We are able to ship to military addresses using USPS. We are unable to offer

 

this service using courier services.

 

 

 

4.7 Items Out Of Stock

 

If an item is out of stock, we will wait for the item to be available before

 

dispatching your order. Existing items in the order will be reserved while we

 

await this item.

 

 

4.8 Delivery Time Exceeded

 

If delivery time has exceeded the forecasted time, please contact us so that we

 

can conduct an investigation.

 

 

5. Tracking Notifications

 

Upon dispatch, customers will receive a tracking link from which they will be

 

able to follow the progress of their shipment based on the latest updates made

 

available by the shipping provider.

 

 

6. Parcels Damaged In Transit

 

If you find a parcel is damaged in-transit, if possible, please reject the

 

parcel from the courier and get in touch with our customer service. If the

 

parcel has been delivered without you being present, please contact customer

 

service with next steps.

 

 

7. Duties & Taxes

 

7.1 Sales Tax

 

Sales tax has already been applied to the price of the goods as displayed on the

 

website

 

 

7.2 Import Duties & Taxes

 

For international shipments, import duties & taxes may be required to be paid.

 

mozomall pre-calculate these costs and display them at checkout and give

 

customers the choice of pre-paying these duties and taxes, or choosing to pay

 

them seperately upon arrival in your destination country. mozomall encourage

 

customers to pre-pay duties and taxes as pre-paying these will facilitate a

 

faster delivery time as they will be less likely to be subject to delays at

 

customs at their destination country.

 

If you refuse to to pay duties and taxes upon arrival at your destination

 

country, the goods will be returned to mozomall at the customers expense, and

 

the customer will receive a refund for the value of goods paid, minus the cost

 

of the return shipping. The cost of the initial shipping will not be refunded.

 

 

8. Cancellations

 

If you change your mind before you have received your order, we are able to

 

accept cancellations at any time before the order has been dispatched. If an

 

order has already been dispatched, please refer to our refund policy.

 

 

9. Insurance

 

Parcels are insured for loss and damage up to the value as stated by the

 

courier.

 

 

9.1 Process for parcel damaged in-transit

 

We will process a refund or replacement as soon as the courier has completed

 

their investigation into the claim.

 

 

9.2 Process for parcel lost in-transit

 

We will process a refund or replacement as soon as the courier has conducted an

 

investigation and deemed the parcel lost.

 

 

10. Customer service

 

For all customer service enquiries, please email us at mozomallhelp@gmail.com