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Payment and logistics

mozomall ("we" )  the operator of (https://mozomall.com/) ("Website").


By placing an order through this Website you will be agreeing to the terms


below. These are provided to ensure both parties are aware of and agree upon


this arrangement to mutually protect and set expectations on our service.



1. General


Subject to stock availability. We try to maintain accurate stock counts on our


website but from time-to-time there may be a stock discrepancy and we will not


be able to fulfill all your items at time of purchase. In this instance, we will


fulfill the available products to you, and contact you about whether you would


prefer to await restocking of the backordered item or if you would prefer for us


to process a refund.



2. Shipping Costs


Shipping costs are calculated during checkout based on weight, dimensions and


destination of the items in the order. Payment for shipping will be collected


with the purchase.


This price will be the final price for shipping cost to the customer.



3. Returns


3.1 Return Due To Change Of Mind


mozomall will happily accept returns due to change of mind as long as a request


to return is received by us within 5 days of receipt of item and are returned to


us in original packaging, unused and in resellable condition.


Return shipping will be paid at the customers expense and will be required to


arrange their own shipping.


Once returns are received and accepted, refunds will be processed to store


credit for a future purchase. We will notify you once this has been completed


through email.


(mozomall) will refund the value of the goods returned but will NOT refund the


value of any shipping paid.



3.2 Warranty Returns


mozomall will happily honor any valid warranty claims, provided a claim is


submitted within 90 days of receipt of items.


Customers will be required to pre-pay the return shipping, however we will


reimburse you upon successful warranty claim.


Upon return receipt of items for warranty claim, you can expect mozomall to


process your warranty claim within 7 days.


Once warranty claim is confirmed, you will receive the choice of:


(a) refund to your payment method


(b) a refund in store credit


(c) a replacement item sent to you (if stock is available)



4. Delivery Terms


4.1 Transit Time Domestically


In general, domestic shipments are in transit for 2 - 7 days



4.2 Transit time Internationally


Generally, orders shipped internationally are in transit for 4 - 22 days. This


varies greatly depending on the courier you have selected. We are able to offer


a more specific estimate when you are choosing your courier at checkout.



4.3 Dispatch Time


Orders are usually dispatched within 2 business days of payment of order


Our warehouse operates on Monday - Friday during standard business hours, except


on national holidays at which time the warehouse will be closed. In these


instances, we take steps to ensure shipment delays will be kept to a minimum.



4.4 Change Of Delivery Address


For change of delivery address requests, we are able to change the address at


any time before the order has been dispatched.



4.5 P.O. Box Shipping


mozomall will ship to P.O. box addresses using postal services only. We are


unable to offer couriers services to these locations.



4.6 Military Address Shipping


We are able to ship to military addresses using USPS. We are unable to offer


this service using courier services.




4.7 Items Out Of Stock


If an item is out of stock, we will wait for the item to be available before


dispatching your order. Existing items in the order will be reserved while we


await this item.



4.8 Delivery Time Exceeded


If delivery time has exceeded the forecasted time, please contact us so that we


can conduct an investigation.



5. Tracking Notifications


Upon dispatch, customers will receive a tracking link from which they will be


able to follow the progress of their shipment based on the latest updates made


available by the shipping provider.



6. Parcels Damaged In Transit


If you find a parcel is damaged in-transit, if possible, please reject the


parcel from the courier and get in touch with our customer service. If the


parcel has been delivered without you being present, please contact customer


service with next steps.



7. Duties & Taxes


7.1 Sales Tax


Sales tax has already been applied to the price of the goods as displayed on the





7.2 Import Duties & Taxes


For international shipments, import duties & taxes may be required to be paid.


mozomall pre-calculate these costs and display them at checkout and give


customers the choice of pre-paying these duties and taxes, or choosing to pay


them seperately upon arrival in your destination country. mozomall encourage


customers to pre-pay duties and taxes as pre-paying these will facilitate a


faster delivery time as they will be less likely to be subject to delays at


customs at their destination country.


If you refuse to to pay duties and taxes upon arrival at your destination


country, the goods will be returned to mozomall at the customers expense, and


the customer will receive a refund for the value of goods paid, minus the cost


of the return shipping. The cost of the initial shipping will not be refunded.



8. Cancellations


If you change your mind before you have received your order, we are able to


accept cancellations at any time before the order has been dispatched. If an


order has already been dispatched, please refer to our refund policy.



9. Insurance


Parcels are insured for loss and damage up to the value as stated by the





9.1 Process for parcel damaged in-transit


We will process a refund or replacement as soon as the courier has completed


their investigation into the claim.



9.2 Process for parcel lost in-transit


We will process a refund or replacement as soon as the courier has conducted an


investigation and deemed the parcel lost.



10. Customer service


For all customer service enquiries, please email us at mozomallhelp@gmail.com